On behalf of Hampton Roads Lacrosse, I sincerely thank you for all your work. Upon our first meeting your focus was geared towards service. Photomagic not only delivered great photographs of our players, you assisted in all communications & coordination related to picture day. Adding an additional task to an all-volunteer league is something we wanted to avoid & with your help we were able to streamline providing spectacular photos for our player, while not adding work to the league. We appreciate all your efforts in working with us, and look forward to working with you again in the near future.
Marketing and Communications Chair
Just wanted to write a quick letter to thank you for the outstanding job your company did with the team photos for the Chesapeake Select Soccer Club. From our first contact you were very courteous and professional and provided a wonderful presentation and product. PhotoMagic took care of the organization involved with scheduling 25 teams of approximately 14 children each, plus the 150 or so kids in the Soccer Academy and made my job as Fund-raising chairperson so much easier. The PhotoMagic team then did a fabulous job managing the teams at the photo shoot and handled everyone with expertise and courtesy. The photos themselves were delivered in a timely manner, are excellent quality and PhotoMagic guarantees customer satisfaction.
I wanted to personally thank you for an exceptional two years that you have been providing pictures for our children and our soccer club! Being involved in youth sports for over 29 years, I have never come across such a friendly, well organized photography company that provides high quality pictures and packages while maintaining the highest level of customer service. Your work ethic and model have not only been recognized by me and fellow board members buy by our most critical source, our parents! Our parents have not had one single complaint about pictures since your company became our vendor of choice two years ago, but they have made several positive and sometimes astonished remarks about the level of service and the quality of pictures they receive. Just this season I received 5 separate calls from parents to tell me how impressed they were with your service; you contacted them to re-shoot their children's pictures because you were not happy with the quality of the original shots (eyes closed etc). That is really impressive and just shows your commitment to delivering the best service to your customers. I know for a fact no other photography group for sports would coordinate photo retakes!
I wanted to take a moment to express our appreciation for the work you did with SCAA this season. Over the past 5 years that I’ve been with SCAA, this season’s photo taking process was the most organized and best quality pictures we have had. Your pre-planning and flexibility greatly contributed to how painless the process was, especially speaking from a coach’s viewpoint. This season we had over 1200 children actively participating and I personally didn’t receive one parent complaint over delivery timeliness or the quality of their photos. Conversely, I saw you being proactive by offering retakes of individuals that had room for improvement because of children with their eyes closed or other uncontrollable conditions.
I’d like to take a moment to say a huge “Thank You” for the Photography Services you extended to our league this past year including the special handling of our Challenger (physically and/or mentally challenged) players! Photomagic not only delivered great photographs of our players at a great price, but also assisted in all communications and coordination related to picture day. In addition, your flexibility and patience in making changes due to the unfortunate bad weather on both of our planned picture days in Spring and Fall Seasons was most appreciated!...It was a pleasure working with you this past year and we look forward to our continued partnership. I would highly recommend your company to any league who is looking for an easy process Picture Day.
Tuesday L. Alaniz